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Taking care of business...when you can't
Answering Service - Answer All USA

Answering Service

Southern Answering Service provides a state-of-the-art solution which eliminates the hassles typically associated with traditional on call services. We tailor our software to your needs - from customizing message delivery by users and their preferred device to creating unique escalation procedures across multiple user groups.

Our systems offer triple redundancy and all contacts are handled within our secure facilities so you can be sure of 100% quality control. In addition, our healthcare audit process ensures your data is HIPAA (Health Information Portability and Accountability Act) compliant and secure.

When you partner with Southern Answering Service, your Answering Service will:

  • Be customized to deliver every message according to each users preferred device - whether it be a Pager, Blackberry, iPhone, or other smart phone
  • Provide you the ability to manage, in real-time, updates to schedules, users, contact information, and escalation procedures
  • Offer detailed documentation of all calls so users can view a history of interactions prior to responding to a contact request
  • Be highly reliable and backed by our 24/7 answering service - including escalation support for your critical path issues