An Answering Service Solution Uniquely Built For You
Simple pricing. No Contracts. No hidden fees.
Turn more callers into clients. Enjoy a personalized fit for your business needs. Our answering service agents are available 24/7 as an extension of your office so you’re sure never to miss an opportunity. When Southern Answering Service handles your calls, you can get back to doing what you do best.
Flex Plan
- No minimums
- +$1.29 each minute
Starter Plan
- includes 100 minutes
- +$1.19 each additional minute
Business Plan
- includes 200 minutes
- +$1.15 each additional minute
Executive Plan
- includes 400 minutes
- +$1.09 each additional minute
Need a custom plan?
Do you have higher call volumes or require more minutes? Let our answering service specialists customize a cost-effective answering service plan or call center solution to fit your budget. Contact us to tell us more about your requirements and get a custom quote.
Frequently Asked Questions
At Southern Answering Service we often get asked many questions about how answering services work, what they do, and how much they cost and is it good for my business. Below are answers to some frequently asked questions and some information based on what we offer here at Southern Answering Service.
Our answering services help businesses manage customer communication 24 hours a day. Having live receptionists represent your business allows you to offer a personal connection to your customers on their schedule, not yours. Fueled by live, U.S.-based agents, Southern Answering Service is ready to support your growing business day and night and has customized plans for any sized business.
We free up your time to do what you do best! An answering service can really optimize your customer communications and profitability by offering dedicated receptionists who get to know your business and function as part of your team to capture every new business opportunity, increase your teams productivity, provide 24/7 customer service, reduce business overhead and give the right impression and reinforce relationships with your customers on every call.
Our on-boarding process is simple and straightforward, allowing you to dictate how and when your calls are handled. To start you’ll speak with an Account Manager who will ask you questions regarding your company and what it is you are looking to get out of the service. After that conversation, they’ll take the information you’ve given them and program the account accordingly. Then once everything is programmed, the agents will use that script to handle your calls and escalate your messages.
No. All of our agents work within our secure facilities and are available 24/7/365 to answer your calls. Having our agents within one location ensures messaging and related data remains secure and compliant with various regulations, including HIPAA. Services that have “work from home” agents can not provide that security and control.
No! We do not charge a fee to answer your calls on a holiday, over the weekend or after hours late at night. Our rates stay the same no matter what time of day your calls are answered.
Our answering services handle calls 24/7, so what determines “after hours” is your business schedule, not ours. Whether you have traditional office hours from 9am-5pm or a flexible schedule during the week, our “after hours” team will be ready to answer the call day and night, seven days a week.
Southern Answering Service has access to bank full of local and toll free numbers. We can program any number of numbers to support your growing business.
Our services are billed by the minute, plain and simple. Answering service plans start at $29 per month for 24/7 call coverage. Some services bill per minute, others bill per call, and some for every interaction and message delivered. We try to keep it simple. Contact us for a free quote.
Typically, yes. Most plans will require a credit card to be used for the first invoice and/or a certain period of time after you’ve started. However, we can also set up a bank account direct payment if that’s preferred.
We do not have any long-term contracts. Our services roll to a month to month agreement after the initial three (3) month service agreement is signed. The Service Agreement will detail your plan minutes, requested services and estimated billing cycle costs.
Ready to Talk? Get Started Today.
In most cases, answering service programs can be set up within days and only require a brief set up call with you to identify the service requirements. It’s simple and straight forward, we do the work for you to ensure a seamless transition for you and your team. Contact us to get started today!