Get in Touch Today

We’re Here To Help

Get A Quote Today!

When it comes to answering services, Southern believes that a combination of friendly, articulate agents is the key to your success. We are committed to providing you and your customers the best service in the industry. So whether you require Telephone Answering or Call Center Services, Southern Answering Service is ready to manage the most important connection – the one between you and your customers.

Can’t Wait? Call 229-436-4711 right now for a free answering service plan quote.

*By providing your contact information, you are giving consent to be contacted and/or receive communication by email, direct mail, telephone, text message, and other means, from or on behalf of Southern Answering Service.

Our Answering Service Locations

Albany, GA
2722-7 Dawson Road
Albany, GA 31707
Careers – 229-436-4711
Sales – 229-800-8660
Contact Sales

Macon, GA
1347 Jefferson Street
Macon, GA 31201
Career – 478-803-2001
Sales – 478-336-1400
Contact Sales

Altamonte Springs, FL
270 Northlake Blvd, Suite 1004
Altamonte Springs, FL 32701
Careers – 407-645-1051
Sales – 407-745-0800
Contact Sales

Tampa, FL
4710 N Habana Ave, Suite 201
Tampa, FL 33614
Careers – 813-935-1111
Sales – 813-568-1300
Contact Sales

Frequently Asked Questions

At Southern Answering Service we often get asked many questions about how answering services work, what they do,
and how much they cost and is it good for my business. Below are answers to some frequently asked questions and
some information based on what we offer here at Southern Answering Service.

Our answering services help businesses manage customer communication 24 hours a day. Having live receptionists represent your business allows you to offer a personal connection to your customers on their schedule, not yours. Fueled by live, U.S.-based agents, Southern Answering Service is ready to support your growing business day and night and has customized plans for any sized business.

We free up your time to do what you do best! An answering service  can really optimize your customer communications and profitability by offering dedicated receptionists who get to know your business and function as part of your team to capture every new business opportunity, increase your teams productivity, provide 24/7 customer service, reduce business overhead and give the right impression and reinforce relationships with your customers on every call.

Our on-boarding process is simple and straightforward, allowing you to dictate how and when your calls are handled. To start you’ll speak with an Account Manager who will ask you questions regarding your company and what it is you are looking to get out of the service. After that conversation, they’ll take the information you’ve given them and program the account accordingly. Then once everything is programmed, the agents will use that script to handle your calls and escalate your messages.

No. All of our agents work within our secure facilities and are available 24/7/365 to answer your calls. Having our agents within one location ensures messaging and related data remains secure and compliant with various regulations, including HIPAA. Services that have “work from home” agents can not provide that security and control.

No! We do not charge a fee to answer your calls on a holiday, over the weekend or after hours late at night. Our rates stay the same no matter what time of day your calls are answered.

Our answering services handle calls 24/7, so what determines “after hours” is your business schedule, not ours. Whether you have traditional office hours from 9am-5pm or a flexible schedule during the week, our “after hours” team will be ready to answer the call day and night, seven days a week.

Southern Answering Service has access to bank full of local and toll free numbers. We can program any number of numbers to support your growing business.

Our services are billed by the minute, plain and simple. Answering service pricing plans start at $39 per month for 24/7 call coverage. Some services bill per minute, others bill per call, and some for every interaction and message delivered. We try to keep it simple. Contact us for a free quote.

Typically, yes. Most plans will require a credit card to be used for the first invoice and/or a certain period of time after you’ve started. However, we can also set up a bank account direct payment if that’s preferred.

We do not have any long-term contracts. Our services roll to a month to month agreement after the initial three (3) month service agreement is signed. The Service Agreement will detail your plan minutes, requested services and estimated billing cycle costs.

Southern Answering service icon

We’re Waiting To Help You

Get in touch with us today and let’s start transforming your business connections day and night.