HIPAA Compliant.

We've Got You Covered.

HIPAA-compliant Answering Service

We have your practice covered with proven, trusted HIPAA-compliant Answering Service and
Call Center Solutions for Health Care Providers

Meeting the privacy expectations of your patients isn’t just a suggestion— it’s the law. At Southern Answering Service we have specialized medical answering service agents who are trained to ensure that all communications are handled in a professional, competent manner and that patient Protected Health Information files are secure providing comfort to your patients that they’ve reached a member of your team while you continue to deliver quality care.

All our telephone answering service equipment is regularly updated and backed up to prevent hackers or system failures. Southern Answering Service puts a premium on security, which is why all our agents working with privileged information are HIPAA trained and certified. Your confidential information will always remain confidential.

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Ensure Your Medical Answering Service
Has All Applicable Safeguards in Place

Before you hire just any HIPAA compliant answering service, be sure to ask if all their customer service representatives have completed the appropriate training to meet all regulations. Additional security measures should include the following practices:

HIPAA Compliant and Secure Messaging Apps

Privacy statements on the covers of all faxes

Protected email portals and encrypted intranet

Locked cabinets, desk drawers, and computer screens

Secure systems for disposing of confidential information (shredding)

Phone Agents trained on medical industry requirements

Why Southern Answering Service?

Our HIPAA compliant answering services are utilized by hospitals, medical offices and healthcare facilities all across the United States and offer flexible, affordable and efficient solutions 24 hours a day, 365 days a year. Our secure answering service technology is able to connect patients with their provider or family to patient rooms or deliver secure messages directly to the doctor, ensuring quality patient experiences and quick communications.

Southern’s answering service solutions for medical offices and healthcare facilities are customized to fit your particular healthcare operations — contact us to start a discussion about customized services for your office.

A dedicated 24/7 answering service team at a fraction of the cost.

You’re in good hands – day and night. Our 24/7/365 answering service team gives you a professional, friendly customer service expert ready to warmly greet your callers and deliver messages to you seven days a week.

Have the peace of mind that your customers receive a live and local professionally trained voice that answers the phone as an extension of your business all times of day and night.

All our agents are from Georgia and Florida, not overseas or on another coast, so they understand the community just as well as you do. Regardless of the size and nature of your program, you can expect each caller to be treated the way you want to be treated—that’s our golden rule.

Hiring full-time staff is expensive and takes more of your time. We make it easy to instantly scale answering services to the demands of your growing business.

Our Answering Service plans start for a little as $47.50 per month and include message delivery via secure messaging, 24/7 live answering service operators, a dedicated phone number to forward phones to our service and a website and client access portal to manage your service.

Our medical answering service offers triple redundancy and all contacts are handled within our secure facilities, maintaining 100% quality control. You call answering services will be exceptional, and include:

• HIPAA Compliant and Secure Messaging Apps
• Privacy statements on the covers of all faxes
• Protected email portals and encrypted intranet
• Locked cabinets, desk drawers, and computer screens
• Secure systems for disposing of confidential information
• Phone Agents trained on medical industry requirements

Covered entities are responsible for their compliance and their employee and third-party suppliers’ compliance. Are your 3rd party solution providers fully HIPAA and HITECH compliant? Southern Answering Service is — let’s chat.

It’s time to move up the ranks. Don’t just let those calls go to voicemail. Southern Answering Service can help handle your calls with friendly, articulate agents and premium technology that works for your business. Let us help you find more time during your day.

Ensure every call is answered during the busy part of the day if your in house receptionist can’t answer the phone by rolling your calls over to our virtual receptionists. Get covered 9 to 5 and 24/7 with our legal answering service team.

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We’re Waiting To Help You

Get in touch with us today and let’s start transforming your business connections day and night.

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