We’re able to serve a wide range of industries because our exceptional dedication to customer care, responsiveness and attention to detail enables us to handle calls, resolve problems and close sales. Our professional agents are trained to support a variety of high-touch, data-sensitive industries including medical, dental, legal, finance and more. Your patients, clients and customers are in good hands with Southern Answering Service.
Treat every caller the way you want to be treated.
They don’t call it the golden rule for nothing. Our people, technology, size and expertise set us apart. Sure, we handle millions of calls each year efficiently and professionally. But at the same time, we treat each call as if it’s the only one. So while we have many rules about how to handle the calls, the most important one is still the golden rule.
Frequently Asked Questions
At Southern Answering Service we often get asked many questions about how answering services work, what they do, and how much they cost and is it good for my business. Below are answers to some frequently asked questions and some information based on what we offer here at Southern Answering Service.
Our answering services help businesses manage customer communication 24 hours a day. Having live receptionists represent your business allows you to offer a personal connection to your customers on their schedule, not yours. Fueled by live, U.S.-based agents, Southern Answering Service is ready to support your growing business day and night and has customized plans for any sized business.
We free up your time to do what you do best! An answering service can really optimize your customer communications and profitability by offering dedicated receptionists who get to know your business and function as part of your team to capture every new business opportunity, increase your teams productivity, provide 24/7 customer service, reduce business overhead and give the right impression and reinforce relationships with your customers on every call.
Our on-boarding process is simple and straightforward, allowing you to dictate how and when your calls are handled. To start you’ll speak with an Account Manager who will ask you questions regarding your company and what it is you are looking to get out of the service. After that conversation, they’ll take the information you’ve given them and program the account accordingly. Then once everything is programmed, the agents will use that script to handle your calls and escalate your messages.
No. All of our agents work within our secure facilities and are available 24/7/365 to answer your calls. Having our agents within our controlled facilities ensures messaging and related data remains secure and compliant with various regulations, including HIPAA. Services that have “work from home” agents can not provide that security and control.
No! We do not charge a fee to answer your calls on a holiday, over the weekend or after hours late at night. Our rates stay the same no matter what time of day your calls are answered.
Our answering services handle calls 24/7, so what determines “after hours” is your business schedule, not ours. Whether you have traditional office hours from 9am-5pm or a flexible schedule during the week, our “after hours” team will be ready to answer the call day and night, seven days a week.
Southern Answering Service has access to bank full of local and toll free numbers. We can program any area code of numbers to support your growing business.
Our services are billed by the minute, plain and simple. Answering service plans start at 50 minutes of call time per month for as little as $47.50. Some services bill per minute, others bill per call, and some for every interaction and message delivered. We try to keep it simple. Contact us for a free quote.
Typically, yes. Most plans will require a credit card to be used for the first invoice and/or a certain period of time after you’ve started. However, we can also set up a bank account direct payment if that’s preferred.
We do not have any long-term contracts. Our services roll to a month to month agreement after the initial three (3) month service agreement is signed. The Service Agreement will detail your plan minutes, requested services and estimated billing cycle costs.
Ready to Talk? Get Started Today.
In most cases, answering service programs can be set up within days and only require a brief set up call with you to identify the service requirements. It’s simple and straight forward, we do the work for you to ensure a seamless transition for you and your team. Contact us to get started today!